Shipping Policy

Delivery Areas

Currently, we support direct ordering and delivery within the United States, excluding Alaska, American Samoa, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, and Armed Forces (Americas, Europe, Pacific).

Delivery Methods and Fees (United States)

• Standard Shipping: Shipping fees are calculated based on the order's weight, starting at $15. The exact cost will be provided at checkout.
• Processing Time:
  • Laser Accessories: 1-7 business days
  • Laser Machines: 7-10 business days
• Estimated Delivery Time:
  • Laser Accessories: 5-10 business days
  • Laser Machines: 10-15 business days

For Other Countries

At this time, direct ordering through our website is not available outside the U.S. If you are interested in purchasing our products, please contact us at laserdemark@gmail.com. Our team is ready to assist with your order and provide tailored support.

Pre-Sale Products

For pre-sale items, cancellations are not permitted once the estimated arrival date has been confirmed. If a cancellation is requested, a compensation fee of 35% of the order total is required.

Processing Time and Quality Control (Laser Machines)

Each laser machine undergoes strict quality control measures, including secure packaging and continuous testing to ensure optimal laser performance. Processing time for laser machines is typically 7-10 business days following order confirmation and payment, allowing us to maintain high standards in performance and reliability.

Customs Duties

Currently, all products are shipped exclusively from our warehouse in China. Shipments may incur tariffs, and buyers are responsible for any applicable taxes or duties in their country. Please review your country's import regulations before placing an order. If you require specific customs documentation, kindly inform us when completing your purchase.

Delivery Information

Tracking numbers may take a few days to update. Please contact us if you have any concerns or need further assistance.

Customer Support

For questions or assistance, reach out to our support team at laserdemark@gmail.com.

Pay With PayPal

Pay With Credit/Debit Card via PayPal

When you place an order with PayPal, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

You can also pay with a credit or debit card directly on the PayPal page, even if you do not have a PayPal account. To do so, simply click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information safely.

Please note that Gsou Snow does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.