Product-Related Questions

Q: Is there a difference between ordering from the Demark Official Website (www.demarklaser.com) and the Demark stores on shopping platforms (Amazon/eBay/Aliexpress)?

A: Yes, there are differences. The Official Website and Demark stores on platforms like Amazon and eBay are managed by separate teams, offering different configurations and policies:

• Better Value on Our Official Website:Ordering directly from demarklaser.com avoids extra transaction fees and platform commissions, enabling us to provide higher machine configurations at more affordable prices. Lifetime tech support, welding/cleaning parameters, and free materials are exclusive to website purchases.
• Unique Configurations:Machines from demarklaser.com feature exclusive configurations that enhance stability and marking efficiency. We also offer customization and upgrade options.
• Dedicated Customer Service:Our after-sales support is exclusively for website orders. For assistance with platform orders, please contact the respective platform store.
• Exclusive Loyalty Benefits:Customers who order through demarklaser.com enjoy exclusive perks, including free trial campaigns and festival gifts, unavailable on other channels.

Note: Product information, policies, and offers on our website apply only to orders placed directly on www.demarklaser.com.

Q: How do I choose the right machine configuration?

A: For guidance, please email us at laserdemark@gmail.com with details about your working material, desired results, and any relevant pictures or videos.

Q: My credit card payment didn’t go through. What should I do?

A: Due to the high value of these machines, please first check with your credit card provider to ensure your spending limit allows the transaction, and confirm with your bank that the transaction was authorized by you. If you continue experiencing issues, contact us at laserdemark@gmail.com, and we’ll help resolve any system-related concerns.

Q: What is the warranty if the machine breaks down?

A: Our machines come with a 2-year warranty. If any non-consumable parts fail due to quality issues, we will replace them free of charge. After the warranty period, we still offer technical assistance for website orders.

Delivery & Return

Q: Which items cannot be returned?

A: Items must be in their original, undamaged, and stain-free condition to be eligible for return. For non-product-related issues, return shipping costs and taxes (including those on our side) are covered by the customer. Please note that return shipping costs from China may be similar to the product price.

Order-Related Questions

Q: Can I cancel or change my order?

A: Orders can be canceled or modified before they are shipped. After shipping, you’ll receive tracking information via email. Unwanted items can be returned within 30 days of delivery by following our Return Instructions. For urgent cancellations or changes, please contact Customer Care within 3 hours of placing your order.

Payment Options

Accepted Payment Methods:

1. PayPal
2. Credit/Debit Card via PayPal

To Pay with PayPal or Credit/Debit Card:

1. Create an account on PayPal or Afterpay.
2. When ready to complete your order, choose “Complete Order” and you’ll be redirected to PayPal/Afterpay for secure payment.
3. If using a credit or debit card, select the Credit/Debit Card option on PayPal’s page.
4. Select “Remember Me” to save your payment details for faster checkout in the future.

If you encounter any payment issues, please reach out to us at laserdemark@gmail.com for prompt assistance.